IOWA’S RIDE UPDATE (April 26, 2020)
Thank you for your patience and understanding during this pandemic. We plan to issue an update on Iowa’s Ride this week as well as a statement about extending the deadline to request a refund as many riders are concerned about missing a deadline to request a refund. Thank you and stay safe!
What’s the refund policy?
Up until May 1, 2020, a registered participant is eligible for a 75% refund of registration fees. Fees for ticketing and processing may not be refunded. No refunds will be given for any reason, medical or otherwise, after the refund deadline. Registrations are non-transferable, meaning registration cannot be transferred to another person. The refund will be processed to the original credit card; we cannot credit another card. If a card’s account is totally closed, please call the issuing company of the closed card to learn their policies regarding refunds to the closed account. Refund requests may take up to 10 days to be processed. We will e-mail you when the request has been processed. Please request all refunds on each item that you would like processed. We will not request the refunds for you.
To officially request a refund, please write firstname.lastname@example.org and request a refund. Please indicate if the refund is for multiple people if you registered more than one person.